warranty
Standard Terms and Conditions for CommBox Commercial Display Warranties
1. GENERAL TERMS AND CONDITIONS
1.1 Supplier and Manufacturer mean CommBox Pty Ltd ABN 43 158 381 705
1.2 Purchaser means the person or entity to whom a quotation or invoice is provided or to whom Goods are supplied
1.3 Terms refers to these Standard Terms and Conditions for CommBox Commercial Display Warranties
1.4 Goods refers to a CommBox Commercial Displays
1.5 CommBox Commercial Displays refers to CommBox Meeting Room Display and Smart Displays Commercial Displays which are: - manufactured by CommBox - identifiable by a trademark owned by CommBox - identifiable by invoice and serial number - sold by Digi-Screens - purchased in Australia or New Zealand; and - non-inclusive of any hardware or software which is packaged or sold with CommBox Commercial Displays
1.6 Warranty means a written guarantee against a product, issued by the Manufacturer to the Purchaser, committing to repair or replace the product within a specified period
1.7 A Warranty Period or Term refers to the period in which the Manufacturer guarantees a product
1.8 Warranty Claim means a Purchaser’s request for repair or replacement of an item during its Warranty Period
1.9 Base (as part of Back-to-Base Warranty) refers to: (a) CommBox Head Office – Unit 32/6 Jubilee Avenue, Warriewood NSW 2102 (b) CommBox Warehouse – Unit 7/6 Jubilee Ave, Warriewood NSW 2102
1.10 Onsite (as part of Onsite Warranty & Extended Onsite Warranty) refers to the address provided to the Supplier by the Purchaser on the initial purchase order for Goods
1.11 The Australian Competition and Consumer Act (2010) (including Australian Consumer Law) and the New Zealand Consumer Guarantees Act (1993) as well as, other laws in each jurisdiction imply certain conditions, warranties and undertakings, and give you other legal rights, in relation to the quality and fitness for purpose of CommBox products. These cannot be modified nor excluded by any contract.
1.12 Through placing a purchase order or by accepting a quote from the Supplier for a CommBox Displays, the Purchaser is accepting all Terms outlined in this document.
1.13 CommBox Pty Ltd warrants that your CommBox Commercial Displays is of acceptable quality and does not have any latent defect.
1.14 Warranty gives you additional protection for CommBox Commercial Displays and identifies a preferred approach to resolving warranty claims which will be quicker and simpler for all parties, subject to the exclusions, terms and conditions identified.
1.15 CommBox Meeting Room Displays and CommBox Smart Displays are supplied with a five (5) year onsite warranty. Earlier models CommBox Non-Smart Displays (pending supply of serial number), have a two (2) year back-to-base warranty applies. It is the responsibility of the Purchaser to upgrade to an Extended Onsite Warranty upon purchase order of corresponding CommBox Commercial Displays. Extended Onsite Warranty is offered by some CommBox Resellers and Distributors at the time of sale.
1.16 Warranties commence on the resellers invoice date to the Purchaser for the Goods
1.17 Except where an international Warranty has been approved in writing by CommBox, warranty service will only be provided in the specific country where the CommBox product was originally purchased.
1.18 Extended Onsite Warranty is available for mainland Australia and New Zealand only
2. WARRANTY CLAIM
2.1 If the Purchaser considers that the Goods purchased are not of acceptable quality, have a latent defect or are otherwise non-compliant with the conditions and legal rights given to a Purchaser under Australian or New Zealand Law, for example if the Goods appear faulty or are DOA (dead-on-arrival), the Purchaser can make a claim under Warranty.
2.2 Any request for Warranty Claim must be made directly to CommBox Pty Ltd by: (a) Telephone: +61 2 9975 6001; or through (b) Logging a Case on the CommBox Website: www.commbox.com.au
2.3 In either instance under Term 2.2, the Purchaser must be able to provide the Supplier with proof of purchase. The Warranty Claim is not valid until such documentation is provided and validated by CommBox.
2.4 Any DOA (dead-on-arrival) Claim must be made within 14 days from proof of delivery. If you have a damaged CommBox product and the packaging is damaged unfortunately responsibility is with the signee. In case an item is damaged with a clean package you must submit a claim directly to CommBox by phone or logging a ticket. CommBox will immediately begin to investigate the claim and approved will start the return process. CommBox will only cover the replacement of the screen and tailgate shipment only. Commbox will no cover any onsite logistics or installation variations that may occur.
2.5 If hardware mounted on the CommBox Commercial Display is not in line with appropriate specs sheets (e.g. mounted screen weighs more than recommended) this will void your warranty
2.6 Once a Warranty Claim is validated, CommBox Support will engage the Purchaser within two (2) business days
2.7 In every case, be it either a Back-To-Base Warranty Claim or an Extended Onsite Warranty Claim, CommBox will endeavour to diagnose and remedy any issue via overthe-phone and remote access troubleshooting. It is the responsibility of the Purchaser to aid CommBox Support in diagnosing and remedying any issue
2.8 No Goods under a Warranty Claim are to be returned to Base and no CommBox Support personnel will attend Site without the Term 2.6 and 2.7 having occurred 2.9 No Warranty Claim will be accepted by CommBox outside the Warranty Period 3. BACK-TO-BASE WARRANTY 3.1 If the Purchaser makes a successful Warranty Claim during the Warranty Period they must return the Goods in their original packaging to Base at their own expense for repair or replacement. If you are unsure if this option applies to your screen, contact CommBox. 3.2 Once Goods are returned to Base, CommBox will assess and qualify the Goods for replacement or repair under Warranty 3.3 If the Warranty Claim is deemed to be a manufacturing fault, the Goods will be repaired, replaced or refunded, at the discretion of the Supplier, and returned to the Purchaser at nil charge 3.4 If the Warranty Claim is ascertained to be a result of any of the succeeding exclusions, outlined in section six (6) of these Terms, the Purchaser will be issued a quote for service labour, repairs or replacement Goods, as well as return freight
3.5 If CommBox repairs the Goods with a replacement part or provides the Purchaser with replacement Goods, or a refund, the Purchaser immediately transfers ownership of any residual parts or original CommBox Goods to CommBox
4. ONSITE WARRANTY
4.1 CommBox Commercial Displays have a 5-year onsite warranty. Meaning, if the Purchaser makes a successful Warranty Claim during the Warranty Period, a technician will attend Site to complete warranty work where required. If you are unsure if this option applies to your screen, contact CommBox.
4.2 If the Warranty Claim is deemed to be a manufacturing fault, the Goods will be repaired, replaced or refunded, at the discretion of the Supplier.
4.3 If the Warranty Claim is ascertained to be a result of any of the succeeding exclusions, outlined in section six (6) of these Terms, the Purchaser will be issued a quote for service labour, repairs or replacement Goods
4.4 If a technician attends site and the fault lies not with the CommBox Commercial Display but with a third-party item used in conjunction, for example, a personal laptop, a power point, etc, the Purchaser will be charged for a site visit.
4.5 If CommBox repairs the Goods with a replacement part or provides the Purchaser with replacement Goods, or a refund, the Purchaser immediately transfers ownership of any residual parts or original CommBox Goods to CommBox
5. EXTENDED ONSITE WARRANTY
5.1 Upon initial purchase order of Goods, the Purchaser at their discretion can opt to purchase an Extended Onsite Warranty. Meaning, if the Purchaser makes a successful Warranty Claim during the Warranty Period, a technician will attend Site to complete warranty work where required. If you are unsure if this option applies to your screen, contact CommBox.
5.2 If the Warranty Claim is deemed to be a manufacturing fault, the Goods will be repaired, replaced or refunded, at the discretion of the Supplier.
5.3 If the Warranty Claim is ascertained to be a result of any of the succeeding exclusions, outlined in section six (6) of these Terms, the Purchaser will be issued a quote for service labour, repairs or replacement Goods
5.4 If a technician attends site and the fault lies not with the CommBox Commercial Display but with a third-party item used in conjunction, for example, a personal laptop, a power point, etc, the Purchaser will be charged for a site visit.
5.5 If CommBox repairs the Goods with a replacement part or provides the Purchaser with replacement Goods, or a refund, the Purchaser immediately transfers ownership of any residual parts or original CommBox Goods to CommBox
6. WARRANTY EXCLUSIONS
6.1 For the avoidance of any doubt, all warranties or conditions which are not guaranteed under the Australian Competition and Consumer Act, the Australian Competition and Consumer Regulations 2010, or the New Zealand Consumer Guarantees Act (as applicable) and which are not expressly included in these Terms as additional warranties or conditions are excluded.
6.2 CommBox is only liable for a claim under Warranty if the CommBox Commercial Displays has been installed and used in accordance with the manufacturer’s recommendations (as noted in a CommBox Interactive User Manuals available at https://commbox.com.au)
6.3 CommBox is not liable for a claim under Warranty where damage, malfunction or failure was the result of normal wear and tear, fire, water (liquid spillage or ingression), theft, vermin or insect infestation.
6.4 CommBox is not liable for a claim under Warranty where damage is caused by:
(a) Misuse or abuse of the CommBox Commercial Display;
(b) Incorrect operation (not following the CommBox User Manual or Specs);
(c) Incorrect installation;
(d) Incorrect maintenance or failure to maintain;
(e) Incorrect voltage or non-authorised electrical connections;
(f) Adverse external conditions such as power surges and dips or thunderstorm activity
(g) Exposure to excessive heat, moisture of dampness;
(h) Exposure to abnormally corrosive conditions
(i) Use of non-authorised/non-standard, defective or incompatible parts or equipment;
(j) Tampering, repair or modification carried out on the CommBox Commercial Display other than by an authorised CommBox technician
6.5 CommBox is not liable for a claim under Warranty for CommBox Commercial Display where the invoice cannot be provided
6.6 Warranty does not apply for the repair or replacement of any accessory (including any consumable) supplied with the CommBox Commercial Display including, but not limited to, remote control, remote batteries, cabling, wall brackets and stands, sound bars and speakers, displays, touchscreens and external PCs. These accessories, if CommBox products, may be the subject of their own warranties.
6.7 CommBox does not warrant any Goods outside mainland Australia and New Zealand, including islands.